Satisfaction guarantee & refund policy

You can request a full refund of the amount paid when all of the following are true:

• The delivered design or page does not match what you asked for in your submitted brief;
• You told us what doesn’t match, in writing, using your revision rounds;
• We were unable to fix it within your three revision rounds.

• The page matches your brief, but you changed your mind about the direction, offer or content afterwards;
• You haven’t used your revision rounds to tell us what to change;
• Delays caused by missing information, files or platform access on your side (the 48-hour clock pauses until we have them);
• Third-party costs: platform subscriptions, domains, hosting, plugins or apps, which are billed to you by those providers.

Your order includes three revision rounds. A round is one consolidated list of feedback, applied in one pass. You can use them on the design, the live page or both, up to 14 days after delivery.

Email contact@madebybloom.co with your order number within 14 days of delivery. We reply within one business day and, if your request is eligible, refund the full amount to your original payment method through Stripe. Refunds usually appear within 5–10 business days.